Privacy Policy & SMS Terms

1. Who we are

The Favis Group LLC provides vehicle rental services in Houston, Texas. This policy applies to information we handle through thefavis.com and our related rental and customer service interactions.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: your name, email address, mobile phone number, and address.
• Rental information: vehicle selections, reservation dates, pickup and return arrangements, rental agreements, extensions, and related communications.
• Verification and insurance information: driver's license details, identity verification information and results, insurance documents, and screening information when requested as part of rental approval. Verification providers may collect documents or images directly under their own privacy notices.
• Payment information: transaction details, payment status, deposits, and refunds. Payment providers process payment credentials under their own privacy notices.
• Website and support information: IP address, browser and device details, cookies or similar technologies, website activity, and information you provide through contact forms or chat.
• Messaging records: your mobile number, messages, delivery status, and records of SMS consent and opt-out requests.

3. How we use information

We use information to respond to inquiries; manage reservations and rentals; process payments and deposits; verify eligibility, identity, and insurance; arrange pickup and return; support customers; prevent fraud; maintain records; improve our services; and meet legal obligations. We use SMS information to deliver the specific messaging service you consent to and to honor your messaging choices.

4. Service providers and other disclosures

We may provide information needed to perform services to providers supporting reservations, payments, identity verification, authorized screening, insurance verification, website hosting, customer support, and communications. Their use is limited by the services they provide and applicable obligations. Third-party services you use directly may also have their own privacy notices.

We may disclose information when required by law or valid legal process, or as necessary to address fraud, safety, disputes, or protection of legal rights. The mobile information protections below apply to our messaging program and are not overridden by general sharing language.

5. Mobile information and SMS consent

6. Cookies and third-party services

Our website and embedded booking, payment, verification, or support services may use cookies or similar technologies for functionality, security, and service operation. You can manage cookies through your browser settings; limiting cookies may affect features. This policy does not govern independent third-party websites reached through links.

7. Retention and security

We retain information for as long as reasonably needed for the purposes described here, including rental administration, legal and accounting requirements, disputes, and consent records. We use reasonable safeguards appropriate to the information we handle, but no internet transmission or storage method is completely secure.

8. Your privacy choices

Contact us to request access to, correction of, or deletion of your personal information, or to ask about other rights available under applicable law. We may verify your identity before acting on a request. Certain records may need to be retained to meet legal obligations or resolve outstanding rental matters. You may opt out of SMS as described below.

9. Children

Our rental services are intended for eligible adult renters. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided such information.

10. Policy updates

We may update this policy and will post the revised version with a new update date. When required, we will provide additional notice or obtain consent before making changes that affect how we use your information.

SMS Messaging Terms

Program name: The Favis Group LLC Rental Updates.

Message types: If you opt in, you may receive text messages about reservation confirmations, rental reminders, pickup and return instructions, extension requests, payment reminders, and customer support related to your inquiry or rental. This consent does not enroll you in promotional messaging.

Consent: SMS participation is optional. Providing a phone number, accepting a rental agreement, or using our website does not by itself enroll you in recurring text messages. We obtain your consent separately. Consent is not a condition of purchasing or renting a vehicle.

Frequency and charges: Message frequency varies based on your inquiries, reservations, and rental activity. Message and data rates may apply according to your carrier plan.

Opt out: Reply STOP to unsubscribe at any time. You may receive a one-time confirmation, after which further program messages will stop unless you opt in again. You can also contact us to withdraw consent. Opting out of texts does not cancel a reservation or change rental obligations.

Help: Reply HELP for assistance, email carrental@thefavis.com, or call 281-825-1514.

Delivery: Messages may be delayed or undelivered due to carrier or network conditions. Carriers are not liable for delayed or undelivered messages. Please contact us directly for urgent rental matters.

Your number: Only enroll a number you are authorized to use. Let us know if your number changes so we can update your preferences.

Privacy: See our Privacy Policy and mobile information protections above for information about collection, use, and sharing.

Contact The Favis Group LLC